Refund and Cancellation Policy

ICONIC offers real professional services and independently verified, automated reports. We want buyers to receive what they actually ordered. This policy applies to marketplace purchases confirmed through Stripe; an unpaid order inquiry or payment challenge has no charge to refund.

Before work starts

For human-reviewed services, you may request cancellation for a full refund before substantive work begins. If ICONIC declines an order as out of scope or cannot safely access the agreed nonconfidential inputs, we will offer a full refund.

Non-delivery

Human-reviewed reports target delivery within ten business days after complete permitted inputs. If ICONIC has not delivered the agreed report within fifteen business days after receiving those inputs, you may request a full refund instead of continuing. Delays awaiting customer-supplied information do not count toward that period.

Report errors or disputes

If a completed deliverable materially fails its published acceptance criteria, contact us within thirty days after delivery with the order ID and the discrepancy. We will offer a reasonable correction or a refund appropriate to the undelivered portion. Automated Data Discrepancy Reports are produced immediately upon verified payment from the exact buyer-submitted inputs; a mathematical or technical failure is eligible for correction or refund.

How to request a refund

Email patrick@iconic.onl with the order ID and reason. Do not send passwords, access tokens or card numbers. Approved refunds are issued to the original payment method through Stripe. Bank/card processing times vary. We do not promise that contacting ICONIC will itself automatically reverse a transaction.

Sales tax and legal rights

Any refundable tax associated with the original transaction will be handled as required by applicable law. Nothing in this policy limits mandatory consumer protection, statutory cancellation, or chargeback rights.